VENDOR ASSESSMENT GUIDE

Twilio named a CPaaS leader 

Learn why Twilio was named a foundational player in the CPaaS market in Omdia Universe: CPaaS Platform Providers 2022-23

 
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The focus of the CPaaS industry has very much turned toward platforms that extend more deeply and broadly into enabling omnichannel customer engagement. One of the major trends currently underway in CPaaS is the vendors’ transition from enabling communications for better interactions with customers to putting the customer experience at the center of their strategic and technology roadmaps.
 
Learn what to consider when choosing the right CPaaS provider. 
 
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