In today's highly competitive landscape, it's more important than ever to find efficient ways to engage customers and deliver positive retail experiences. With digital native brands and giants like Amazon investing heavily in personalized customer engagement, all retailers must aim to provide personalized omnichannel engagement across every touch point of the customer journey.
43% of organizations see accurate, real-time customer data as the biggest challenge to their personalization efforts. Brands can’t effectively serve their customers without understanding them first, and personalized engagement requires good data.
Join us in this webinar to learn how Twilio can help you leverage first-party data to build personalized, perfectly timed omnichannel engagement at scale. The Twilio platform can be integrated with your existing tools and systems, making it easy to manage customer data and communications all from one place.
We will also cover:
- How Twilio Segment can help you collect and understand the data that you need to build intelligent, differentiated engagement.
- How Twilio Flex can help you proactively reach customers on their preferred channels
- How to engage with customers in real-time to deliver highly relevant recommendations
- Flexibly integrate with existing systems and tools for a seamless customer experience
Don't miss this opportunity to discover how Twilio can help your retail business build engagement and trust with omnichannel customer engagement.