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WEBINAR + Q&A
How to Grow Your Retail Business by Delivering Unforgettable Shopping Experiences
ON DEMAND
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Overview
In today's highly competitive landscape, it's more important than ever to find efficient ways to engage customers and deliver positive retail experiences. With digital native brands and giants like Amazon investing heavily in personalized customer engagement, all retailers must aim to provide personalized omnichannel engagement across every touch point of the customer journey.
43% of organizations see accurate, real-time customer data as the biggest challenge to their personalization efforts. Brands can’t effectively serve their customers without understanding them first, and personalized engagement requires good data.
Join us in this webinar to learn how Twilio can help you leverage first-party data to build personalized, perfectly timed omnichannel engagement at scale. The Twilio platform can be integrated with your existing tools and systems, making it easy to manage customer data and communications all from one place.
We will also cover:
- How Twilio Segment can help you collect and understand the data that you need to build intelligent, differentiated engagement.
- How Twilio Flex can help you proactively reach customers on their preferred channels
- How to engage with customers in real-time to deliver highly relevant recommendations
- Flexibly integrate with existing systems and tools for a seamless customer experience
Don't miss this opportunity to discover how Twilio can help your retail business build engagement and trust with omnichannel customer engagement.
Meet the Presenters
- Lenore Files
- Alex Bravo
- Kunal Maiti
Lenore Files
Principal Product Marketing Manager | Twilio
Lenore has 20+ years of marketing experience in the contact center industry. She is currently a Principal Product Marketing Manager at Twilio where she works to bring Flex, Twilio's contact center solution, to market. She is focused on designing and building integrated campaigns, events strategy, content marketing and customer testimonials. Prior to Twilio, she held several marketing and GTM roles in the contact center and collaboration industry.
Alex Bravo
Senior Manager, Group Product Marketing | Twilio
Alex Bravo is the Senior PMM for Group Product Marketing at Twilio Segment. With a background in business strategy consulting, Alex helps define how Twilio enables brands to turn customer engagement challenges into opportunities to build delightful customer experiences. She has also been a guest lecturer on neo-behavioral marketing through the department of economics at her alma mater, Harvard University.
Kunal Maiti
Senior Solutions Engineer - Contact Center | Twilio
Kunal Maiti is a full stack developer with a deep understanding of business strategy and customer engagement at scale. He is dedicated to harnessing the incredible power of computing to solve significant problems and create long-lasting value through customer engagement. This has been his focus with Twilio customers since early 2021 - first as a Solutions Engineer for Enterprise and now as a Senior Solutions Engineer for Contact Center.