On-Demand Webinar + Demo

How to Grow Your Business by Delivering Unforgettable Shopping Experiences

Today's consumer demands retailers deliver on their brand promise across multiple shopping channels. Learn how Twilio's platform helps retailers deliver personalized and seamless experiences that enhance engagement, increase spend and drive loyalty. 

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Personalized retail experiences

in one powerful platform

Twilio Flex
A digital engagement center for sales and support that gives your customer-facing teams the context, data, and channel flexibility they need to turn ordinary conversations into omnichannel experiences that drive repeat sales. 
  • Choose the channels that remove friction for customers and encourage dialogue

  • Personalize interactions with detailed customer profiles that pull in first-party data from any source

  • Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more

  • Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required

Flex

Engage with customers where and when they want with an omnichannel digital engagement platform

  • Choose the channels that remove friction for customers and encourage dialogue

  • Personalize interactions with detailed customer profiles that pull in first-party data from any source

  • Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more

  • Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required

MessagingX
Build deeper customer relationships at scale with a trusted and reliable messaging platform
  • Leverage the highest engaged channel with a 98% open rate and a 45% response rate
  • Keep customers informed without worrying about carrier downtime or outages 
  • Reach customers at scale to increase conversions and ROI
  • Engage customers when and where they prefer, using SMS, MMS, Chat, and WhatsApp
MessagingX

Build deeper customer relationships at scale with a trusted and reliable messaging platform

  • Leverage the highest engaged channel with a 98% open rate and a 45% response rate
  • Keep customers informed without worrying about carrier downtime or outages 
  • Reach customers at scale to increase conversions and ROI
  • Engage customers when and where they prefer, using SMS, MMS, Chat, and WhatsApp
Twilio Segment
Activate real-time customer data to deliver personalized experiences
  • Unify data across platforms to build personalized customer journeys that increase customer engagement and loyalty
  • Build precisely targeted marketing campaigns to decrease customer acquisition costs
  • Provide customized product recommendations for increased basket size
  • Twilio is ranked #1 Customer Data Platform in worldwide market share by IDC 2021
Segment

Activate real-time customer data to deliver personalized experiences

  • Unify data across platforms to build personalized customer journeys
  • Build targeted marketing campaigns to decrease CAC 
  • Provide customized product recommendations for increased basket size
  • Ranked #1 for worldwide market share in CDP, 2020

Retailers trust Twilio

#1 in CPaaS
Ranked #1 in market share for Communications Platform as a Service*
#1 in CDP
Ranked #1 in worldwide market share for Customer Data Platform*
275,000+
global customers
+1 Trillion
interactions annually
99.95+%
monthly API uptime

*by Synergy Research Group

*by IDC 2021

“

“[Twilio] allowed us to stay really connected with our consumers, and as a result, our digital business has just exploded. It’s grown significantly…and it continues to grow…so it’s a real win-win.” - Signal '20 interview

JOHN DONAHOE, CEO, NIKE

 

SEE IT IN ACTION

It's launch day at Owl Shoes.
See what's possible with Twilio.