Read the eBook

Creating the Future of Hybrid Healthcare

The future of healthcare will be a combination of in-person and virtual care. Explore how health organizations can innovate to support this hybrid healthcare delivery model with customer examples of key uses cases:

  • Appointment Management
  • Virtual Visits
  • Patient Education
  • Remote Patient Monitoring
Read now


The future of healthcare delivery is quickly taking shape from adaptations to the pandemic. Telehealth is offering a new level of convenience that is here to stay. Research from Deloitte shows that approximately 25% of clinician visits moving forward will be virtual. For healthcare organizations to embrace hybrid care delivery, they’ll need to be sure they have the right communications infrastructure to support it.


As part of meeting consumers where they are, clinicians can leverage technology to build long-term strategy and workflows around hybrid use-cases. Though there are unknowns around payment parity for telehealth and the post-COVID regulatory environment, there are critical steps clinicians can take now to minimize data silos and integrate patient engagement channels at scale.


While evidence of virtual care’s value has grown substantially in recent years, it is often focused on direct reimbursement, program costs and short-term clinical benefit measures for “parallel care.” The future of hybrid health requires a broader and more holistic framework to measure the value of virtual care and capture it to better serve patients.


The American Medical Association, in collaboration with Manatt Health, developed a “Return on Health" ; framework to articulate the value of digitally enabled care that accounts for the impact on patients, clinicians, payors, and society.


Key areas of opportunity health organizations can leverage today to realize a hybrid care model include: 

  • Increasing access to care through integrated virtual visits: enhanced capabilities in supporting virtual visits like caregiver support, interpreters, EHR integration, virtual waiting room
  • Closing care gaps through coordinated appointment management: scheduling and triaging patients for both in-person and virtual visits 
  • Scaling your teams and extending care through remote monitoring: care plan adherence, patient education, medication adherence


In this ebook, we’ll share best practices across these use-cases that characterize the future of healthcare delivery, and examples of organizations leveraging a platform approach to help scale with their evolving needs.


Ready to learn more?

Ready to learn more?

Please fill out the form to gain access to the eBook

We’ll reach out to you about your request and share content and updates about Twilio products as you build the future of communications. We use your information according to our privacy policy. You can update your preferences at any time.