Introducing Twilio Frontline
Channels like SMS, WhatsApp, voice and chat are must-haves for sales representatives to communicate with healthcare personnel (HCPs). But, with increased oversight across regulated industries for “failures to maintain and preserve communications,” the use of personal phone numbers and unmonitored messaging channels is not an option.
Twilio Frontline is built for Healthcare & Life Sciences, bringing together the best of personalized communications with business-level visibility. Sales representative have access to their preferred channels – via a mobile and web app that feels like your favorite consumer messaging app – and organizations can store and monitor every interaction to ensure their business is maintaining compliance.
With Frontline, you don’t have to make the tradeoff between ease-of-use and compliance. You can implement a solution your employees actually want to use while having the right controls in place to meet regulatory standards.
A messaging app built for healthcare & life sciences
Twilio Frontline is a mobile and web application with a pre-built user interface that can integrate with any CRM to pull in customer details and push conversations back to your system of record.
The application combines usability with reliability, built on a platform trusted by over 10-million developers and 268,000 customers.
Optimize existing systems,
drive adoption
Create a two-way integration with your existing CRM, and give employees an application that is intuitive and reliable.
Maintain visibility,
mitigate regulatory risks
Remove the risk exposure of personal device and messaging app use, and automatically record opt-in/opt-out