CEI conducted an investigation into the future of customer engagement to understand what brands can do to cultivate loyalty and bring customer centricity to life. It uncovers the limitations preventing companies from properly serving and connecting with customers throughout their journeys, and the role of employees in engagaing with customers.
This Market Study reveals what your brand can do to reduce customer effort, improve employee capabilities, and ultimately transform every facet of your engagement strategy.
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A few of Twilio's customers using Twilio Flex
Choose the channels that remove friction for customers and encourage dialogue
Personalize interactions with detailed customer profiles that pull in first-party data from any source
Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required
Twilio Flex helps create loyal customers and drive revenue growth by delivering personalized omnichannel experiences at scale
Choose the channels that remove friction for customers and encourage dialogue
Personalize interactions with detailed customer profiles that pull in first-party data from any source
Integrate data from any system, including Zendesk, Salesforce, billing systems, ERPs, inventory management, and more
Augment your existing call center solution by deploying a rapid proof-of-concept—no commitment required
Activate real-time customer data to deliver personalized experiences
*by Synergy Research Group
*by IDC 2021
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JOHN DONAHOE, CEO, NIKE
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