TWILIO CONVERSATIONS

A single API for the next generation of conversational messaging

Reduce development time and future-proof channel expansion for customer care and commerce use cases – with Twilio Conversations.

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Choice matters

Meet customers where they prefer

Maintain one or multiple 1-to-1 or group cross-channel conversations over chat, SMS, MMS, WhatsApp, Google’s Business Messages, and Facebook Messenger. 

Build fast and scale flexibly

Deploy quickly with a sample application, UI Kit, and SDKs while future-proofing your architecture with a one-time backend integration making it easy to add channels and features.

Manage participants and conversation history

Support consumer-initiated conversations with chatbot or Twilio Studio integrations, maintain one conversation across multiple participants, and securely store message history.

See what businesses are accomplishing with Twilio Conversations

Keap optimizes multichannel conversations
  • 391% increase in total messages sent and received
  • 60% reduction in churn
  • 2x user growth over the previous year
Curb creates a seamless communications experience
  • Improved time-to-resolution with automation
  • 80% increase in call deflection
  • Ease of innovation using Twilio

"Twilio stood out because of the breadth of services and APIs. They had a service for every one of our needs, provided great support, and actively reached out to us to see what we might need.”

JOEL ADDINK

DIRECTOR OF ENGINEERING

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Frequently Asked Questions

What channels does Frontline support?

Twilio Frontline is built on the Conversations API and supports SMS, MMS, voice, WhatsApp, and chat.

Which CRMs integrate with Frontline?

Twilio Frontline can integrate with any CRM, like Salesforce or Hubspot, or customer database to surface contacts and details within the app.

Is Frontline available in app stores?

Yes, Twilio Frontline is available in both the Apple App Store and Google Play Store. It requires SSO and customer database (like a CRM) integrations before being fully functional.

Is there a web interface for Frontline?

Yes. Twilio Frontline is both a programmable mobile app and a web interface. This allows employees to maintain seamless conversations on their phone or desktop.

Does Frontline store messages?

Yes. Twilio Frontline is built on the Conversations API, which archives every conversation for visibility at the business level.

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