Did you know that 80% of consumers say they want businesses to offer real-time conversational messaging? And 74% of consumers say that it simplifies the purchasing process? Consumers know what they want, and businesses have to evolve. In this webinar, experts from Twilio and Terazo - a Twilio Gold Consulting Partner - will demo how businesses can leverage the Conversations API and partners like Terazo to build conversational messaging that unlocks customer loyalty and revenue.
What you’ll learn:
Twilio’s best practices in using the Conversations Demo App to get started quickly
How to seamlessly support conversations across different channels and manage multiple participants
Terazo’s art of the possible using both the Conversations API and Twilio Studio to handle inbound messages and archive conversations
Michael Blakeney
Chris Piwinski
Principal Product Marketing Manager, Twilio
Chris Piwinski is a Principal Product Marketing Manager at Twilio where he educates customers on the benefits of conversational messaging and rich interactions. He has deep expertise in channel optimization, build vs. buy strategies, and emerging messaging trends. Since joining Twilio in 2019, Chris has helped grow Twilio’s messaging footprint with businesses of all sizes.
Michael Blakeney
Senior Solutions Architect, Terazo
As a senior solutions architect at Terazo, Michael's mission is to enable, support, and encourage the efforts of multiple teams engaged in delivering platforms that scale to customers. Leveraging DevOps principles, cloud technologies like Amazon Web Services, and solid software engineering practices, Michael loves designing and building modern cloud solutions for clients.
With experience in applying Agile principles, he leads engineering teams in planning, designing, and building applications that solve complex problems. Throughout his career, he has worked with teams in developing serverless API backends, modern database applications, data migrations, and well-architected, cloud-based solutions.