When it comes to outstanding customer engagement, success isn’t a destination, but an ongoing journey. CX improvement is a constant, iterative, necessary process for every business. But how can brands improve when there's no one-size-fits-all pre-packaged solution?
Join contact center experts Charles Oppenheimer and Lenore Files to learn why it’s critical to invest in, and continuously improve your engagement strategy. They’ll cover what impactful engagement looks like in an evolving world, and how we at Twilio are finding success with a non-traditional use of our own hyper-flexible contact center software, Flex.