Watch Now
We'll send you a confirmation about the webinar and updates about Twilio products as you build the future of communications. We use your information according to our privacy policy. You can update your preferences at any time.
Opens in a new window.
WEBINAR + Q&A
Twilio on Twilio: Using Flex to Improve Our Customer Engagement
Begin Your Customer Engagement Transformation
Begin Your Customer Engagement Transformation
Watch NowOverview
When it comes to outstanding customer engagement, success isn’t a destination, but an ongoing journey. CX improvement is a constant, iterative, necessary process for every business. But how can brands improve when there's no one-size-fits-all pre-packaged solution?
Join contact center experts Charles Oppenheimer and Lenore Files to learn why it’s critical to invest in, and continuously improve your engagement strategy. They’ll cover what impactful engagement looks like in an evolving world, and how we at Twilio are finding success with a non-traditional use of our own hyper-flexible contact center software, Flex.
Meet the Presenters
- Charles Oppenheimer
- Lenore Files
- Lisa Wheeler
Charles Oppenheimer
Manager, Communications Systems, Twilio
Charles helps implement customer communications at Twilio. A long time Twilio employee, Charles has had a number of roles including Solution Architecture, Product Management, and Expert Services - he knows Twilio APIs! Charles has > 20 years of CRM experience implementing contact centers and customer experience software.
Lenore Files
Principal Product Marketing Manager, Twilio
Lenore has 20+ years of marketing experience in the contact center industry. She is currently a Principal Product Marketing Manager at Twilio where she works to bring Flex, Twilio's contact center solution, to market. She is focused on designing and building integrated campaigns, events strategy, content marketing and customer testimonials. Prior to Twilio, she held several marketing and GTM roles in the contact center and collaboration industry.
Lisa Wheeler
Platform Architecture Manager, Twilio
Jordan Schuetz
Senior Product Marketing Manager, Developer Experience, Twilio
Jordan Schuetz is a Senior Product Marketing Manager of Developer Experience and will be your host for this Quarterly Release Webinar. Jordan has years of Developer Advocacy experience and got into the tech-industry by starting his indie game development business.
Jordan Schuetz
Senior Product Marketing Manager, Developer Experience, Twilio
Jordan Schuetz is a Senior Product Marketing Manager of Developer Experience and will be your host for this Quarterly Release Webinar. Jordan has years of Developer Advocacy experience and got into the tech-industry by starting his indie game development business.