Looking to build a better customer service experience for your users? Sometimes live chat doesn’t cut it and customers just need a little face time. 

Learn how chat to video escalation can help your customer service agents resolve user issues in real-time and your business build better relationships with your customers. 

In this guide, we discuss:

• The benefits and challenges of chat to video escalation

• Example use cases

• An overview of the Twilio Flex Plugin solution

• Additional info on Twilio Professional Services