Introducing chat to video escalation
in Twilio Flex.
Looking to build a better customer service experience for your users? Sometimes live chat doesn’t cut it and customers just need a little face time.
Learn how chat to video escalation can help your customer service agents resolve user issues in real-time and your business build better relationships with your customers.
In this guide, we discuss:
The benefits and challenges of chat to video escalation
Example use cases
An overview of the Twilio Flex Plugin solution
Additional info on Twilio Professional Services